About the Role:
This position plays a key role in customer service, scheduling, and managing time-sensitive operations, with a focus on: Scheduling, Pricing, Profitability, and Cost Control.
What You'll Do:
- Manage and optimize technician schedules for maximum efficiency
- Answer customer calls, voicemails, emails, and escalate concerns when needed
- Follow up on HVAC/Plumbing service requests and warranty calls
- Book service appointments and parts requests
- Dispatch and coordinate service calls effectively
- Support technicians with dispatch communication and field inquiries
- Handle customer inquiries, troubleshoot issues, and resolve concerns promptly
- Promote additional products, services, and maintenance agreements
- Conduct outbound calls and follow-ups based on technician recommendations
- Collaborate with other CSR team members for seamless customer service
- Process JB warranties and maintain accurate records
What You'll Need:
- Strong communication skills with the ability to resolve issues and build relationships
- Problem-solving abilities and confidence in fast-paced situations
- Proficiency with business software, dispatch tools, and Microsoft Office
- Ability to interpret written and verbal instructions and handle multiple tasks
- Willingness to learn and grow with the team
- Prior customer service or dispatch experience is a plus
See What Your Neighbors Say About Us
Your Comfort Is Our Priority!
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"Highly Recommend!!"Very happy with Arctic Air, they do both plumbing and HVAC services and have regular service inspection plans. The team members that have come are always friendly and more than willing to answer my questions and explain what is being done.
- John S. -
"Great job!"
We had some major repairs and our tech did an excellent job of explaining the issue and the best approach to fix each problem. He was very nice, professional then explained all he done and all of the numbers on his meter to confirm the problems were resolv
- Jay B. -
"Definitely will be using them for future maintenance."
Amazing response time. Great customer service. Samuel was very efficient in his work. Techs are very knowledgeable and found and fixed the issues promptly.
- Corey O. -
"He’s that good!"
Pedro was fantastic! He did a perfect job! Explained everything about our new heat pump (new to us, 5 years an old) and was knowledgeable and a real professional. My advice after 40 years of hiring and supervising employees is to give this young man a rais
- Fred P. -
"Thanks again for the terrific service, Chris!"
Chris serviced our hvac system and perfectly communicated his arrival time and was superbly professional and friendly. Also very knowledgeable with the servicing of our unit, Chris took the time to explain certain things and issues to watch out for as the
- Mark P. -
"Great service, great people—highly recommend!"
Mathew McCrobie and the team at Arctic Air are amazing! Super knowledgeable, honest, and always go the extra mile to make sure everything is done right. It’s hard to find a company you can truly trust, but these guys are the real deal. Great service,
- Ryan R, -
"Thank you Artic Air!!!"
We had a whole new system installed today and couldn’t be more happy with the service we have received from Artic Air! The team today was extremely professional and knowledgeable and was happy to answer our questions and kept us updated on their prog
- Donnie O. -
"Paul was terrific."
Very professional and great follow up. Parts were needed and ordered and the follow up appointment for installation was scheduled without us needing to ask. Very polite and speedy.
- Murray S.
