Privacy Policy
Effective Date: 3/10/2025
Last Updated: 3/10/2025
At Arctic Air Home Services, we recognize that you may be concerned about how we collect, use, and disclose your personal information. Your privacy is very important to us. This Privacy Policy explains what data we collect, how we use it, and the rights you have regarding your information. By using our website or services, you agree to the practices described in this policy.
Information Collection
We collect information to provide and improve our services. This includes personal details you provide, such as your name, phone number, email address, mailing address, and service request details. We may also collect non-personal information such as your IP address, browser type, operating system, referring website, and details about how you interact with our site.
Additionally, if you communicate with us regarding our website or services, we will collect the information provided in those communications.
If you opt in to receive SMS communications, we may also collect information related to your interactions with those messages, such as timestamps of opt-ins and opt-outs, as well as message delivery and engagement history.
How We Use Your Information
We use the information collected for internal purposes, including providing and improving our services, fulfilling requests, and offering customer support. This data also helps us communicate with you regarding appointments, service updates, and promotional offers.
For users who have opted in to SMS communications, we may send text messages with appointment reminders, service notifications, and promotional discounts.
SMS/CALL PRIVACY POLICY
SMS OPT-IN & CONSENT:
By providing your phone number and opting in, you consent to receive recurring automated text messages and calls from Arctic Air Home Services using an automatic dialing system. These messages may include appointment reminders, service updates, and promotional offers. You will only receive SMS messages if you have opted in through our website, service requests, or direct communication. Standard message and data rates may apply. If at any time you wish to stop receiving text messages, you can opt out by replying STOP to any message. Once you opt out, you will no longer receive SMS messages, except for essential service-related notifications.
DATA WE COLLECT:
• Mobile phone number
• SMS/call consent records and preferences
• Message delivery and response history
HOW WE USE YOUR DATA:
• Send automated appointment reminders and confirmations
• Service updates and follow-up communications
• Respond to your inquiries via call or text
THIRD-PARTY SHARING:
We do not sell or share your phone number with third parties for marketing. We may share with service providers who help deliver messages.
DATA RETENTION:
We retain your phone number while you are an active customer and for 12 months after opt-out for compliance records.
YOUR RIGHTS:
• Access: Request a copy of your data
• Update: Correct your phone number anytime
• Delete: Request removal from our systems
OPT-OUT: Reply STOP to any message
HELP: Reply HELP or call 941.282.7741
Message and data rates may apply.
Contact: Arctic Air Home Service | marketing@arcticair4me.com | 941.282.7741
Data Security
We follow industry-standard security protocols to protect your information. Any sensitive data, such as credit card details, is encrypted and transmitted securely. You can verify this by checking for "https" in the web address.
Access to personal information is restricted to authorized personnel who require it to perform specific job functions, such as billing or customer service. Our servers are maintained in a secure environment to prevent unauthorized access.
Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and improve website functionality. Cookies help us track visitor activity, store user preferences, and analyze site performance. You can disable cookies in your browser settings, but doing so may affect certain features of our website.
Third-Party Sharing
We do not sell or provide your personal information to third parties for mass marketing purposes. However, we may share your information with trusted service providers who assist in delivering SMS notifications and maintaining website performance. These providers are required to keep your data confidential and use it only as needed to support our services.
Your information may also be disclosed if required by law, to comply with legal processes, or to protect our company and customers from fraudulent activities.
Your Rights & Choices
If you wish to update or remove your personal information, manage your email preferences, or opt out of SMS communications, you may contact us using the details below.
To opt out of SMS messaging, simply reply STOP to any text message you receive from us.
If you wish to request a copy of the information we have collected about you, you may do so at any time.
Legal Compliance & Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page, along with the updated effective date. If significant changes are made, we will notify you via email or SMS, if applicable.
We encourage you to review this page regularly to stay informed about our privacy practices.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Phone: (941) 283-7532
Mail: Attn: Privacy Officer, 6870 26th Ct E, Sarasota, FL 34243